Terms & Conditions

Your payment security is very important to us. This section covers accepted payment methods, processing procedures, sales tax, currency information, and refund processes. By making a purchase on our website, you acknowledge and accept the terms outlined here.

• Payment Options: We accept credit cards, Paystack, as well as direct bank transfers.
• Payment Security: Payments are processed through secure gateways like Paystack and your direct bank transfers.
• Order Processing: Orders are processed and shipped only after full payment confirmation.
• Sales Tax: Sales tax is applied based on the shipment address provided.
• Currency: Prices are listed in Nigerian Naira. For international orders, your credit card or bank issuer may charge a currency conversion fee.
• Refunds: Please refer to our refund policy section for information on returns and refunds.
• Fraud Prevention: We reserve the right to cancel suspicious or fraudulent orders, issuing a full refund to the initial emanating account.
• Payment Disputes: If you have a dispute, contact us immediately for resolution.
• Payment Information Storage: We don't store your payment information on our servers. It's securely transmitted to payment processors.
• Changes to Payment Policy: We may update our payment policy; any changes will be posted on our website and take effect immediately.

Sunergy Herbal prioritises efficient and safe delivery of your orders. Your satisfaction is our priority.

• Shipping Timeframe: Delivery within Lagos takes 3–5 working days while delivery outside Lagos takes 8–10 working days (excluding weekends and public holidays).
• Shipping Methods: Your orders are delivered through our trusted dispatchers or agents.
• Shipping Rates: Shipping rates vary based on the weight, size, and destination of your order.
• Shipping Address: Please ensure accurate shipping information when placing your order. We cannot be held responsible for delays or lost shipments due to an incorrect shipment address.
• Shipment Damage: If your order arrives damaged or opened, contact our customer service team within 24 hours. We will work with you to resolve the issue and ensure you receive a replacement as soon as practicable.

We currently do not accept returns for our product. If you receive a damaged or opened product, please contact us immediately for a replacement at no additional cost.

Changes to Return Policy: We may update our return policy. Any changes will be posted on our website and take effect immediately. For questions and concerns about our Return Policy, please contact us.

We do not offer exchanges currently.

Changes to Exchange Policy: We may update our exchange policy. Any changes will be posted on our website and take effect immediately.

We understand that circumstances may arise requiring the cancellation of an order.

• Before Shipment: You may cancel an order before it is shipped. Please contact us immediately via phone or email to initiate the cancellation process. Orders cancelled before shipment will not incur any cancellation fees, and a full refund will be processed to the original payment method.
• After Shipment: Once an order is shipped, it cannot be cancelled.

Contact for Cancellation: To initiate the cancellation process, please contact our customer support team at sunergyherbal@gmail.com or call us at +2349162448280.

We reserve the right to update, modify or revise our cancellation policy at any time. Any changes will be posted on our website and take effect immediately. By placing an order with us, you acknowledge and agree to comply with our Cancellation Policy.

Your privacy is important to us at Sunergy Herbal. Safeguarding your privacy is a top priority, and we are dedicated to ensuring the protection of your personal information.

1. Information We Collect

• Personal information: Your name, email address, delivery address, phone number or WhatsApp number.
• Purchase History: Information about your purchase history, preferences, and interests.

2. How We Use Your Information

• Process and fulfil your orders
• Offer customer support and respond to your inquiries
• Communicate with you regarding your orders and provide relevant information
• Enhance our business efficiency and customer satisfaction
• Ensure compliance with legal obligations and protect our rights and interests

3. How We Share Your Information

• Shipping and delivery
• Marketing and advertising
• Compliance with legal obligations
• Analytics and website optimisation

4. Your Rights and Choices

• Access and update your personal information
• Request the deletion of your personal information
• Object to the processing of your personal information
• Withdraw your consent to receive marketing communications

To exercise the above rights, please contact us using the information provided at the end of this page.

5. Data Security

We implement reasonable measures to protect your personal information. It's important to acknowledge that no method of transmission over the Internet or electronic storage is absolutely secure.

We recognise the value of intellectual property in fostering innovation and creativity. By accessing our product and services, you agree to comply with the terms outlined here.

Ownership of Intellectual Property

All intellectual property, including but not limited to trademarks, logos, designs, content, and any proprietary information, associated with Sunergy Herbal and its product or services are the exclusive property of Sunergy Herbal. No right, title, or interest in our intellectual property is transferred to you, except as expressly stated in this policy.

Use of Intellectual Property

You are granted a limited, non-exclusive, and non-transferable licence to use our intellectual property solely for the purpose of accessing and using our product and services. Any unauthorised use, reproduction, distribution, or modification of our intellectual property is strictly prohibited and may result in legal action.

User-Generated Content

By submitting any user-generated content (such as reviews, comments, testimonials or suggestions) to Sunergy Herbal, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide.

Third-Party Intellectual Property

We respect the intellectual property rights of others. If you believe that any content on our website infringes upon your intellectual property rights, please contact us with detailed information, and we will promptly address such issue.

Reporting Intellectual Property Violations

If you believe that your intellectual property rights have been violated by Sunergy Herbal or a user of our website, please contact us with the following information:

• A description of the intellectual property rights you believe have been violated.
• A detailed description of the alleged infringement.
• Sufficient information to locate the alleged infringing material.
• Your contact information.

We reserve the right to update, modify, or revise this Intellectual Property Policy at any time. Any changes will be posted on our website, and your continued use of our product and services constitutes acceptance of the updated policy.